Who we are
Our website address is https://www.dinnersbydelaine.com.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Deliveries are made every Tuesday. Delivery is available to a limited number of local zip codes. If your delivery is within our geographic area, the option for delivery will appear as a selectable option on the check-out screen. Deliveries are made every Tuesday from 3 – 6 PM. Customers are encouraged to leave out a large cooler with ice if they aren’t home to ensure freshness.
Returns, Replacements, Refunds, and Credits
If you are dissatisfied with a meal or meal ingredient ordered on our Sites for any reason, please contact us at email@example.com within three (3) days of the date you received the meal. Depending on the circumstances, we may, in our sole discretion, replace the meal or meal ingredient at our expense, provide you a full or partial refund of the purchase price for that meal or meal ingredient, or provide you with Credits for that meal or meal ingredient that will automatically be applied to future deliveries under as applicable. Notwithstanding the foregoing, Credits for certain types of Meal Purchases may require additional action on your part (e.g., application of a coupon code) in order to be applied to future purchases, which shall be communicated to you at the time of issuance.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.
We will also store comments or reviews if you choose to leave them.
This feature only records the activities of a site’s registered users, and the retention duration of activity data will depend on the site’s plan and activity type.
Data Used: To deliver this functionality and record activities around site management, the following information is captured: user email address, user role, user login, user display name, WordPress.com and local user IDs, the activity to be recorded, the WordPress.com-connected site ID of the site on which the activity takes place, the site’s Jetpack version, and the timestamp of the activity. Some activities may also include the actor’s IP address (login attempts, for example) and user agent.
Activity Tracked: Login attempts/actions, post and page update and publish actions, comment/pingback submission and management actions, plugin and theme management actions, widget updates, user management actions, and the modification of other various site settings and options. Retention duration of activity data depends on the site’s plan and activity type. See the complete list of currently-recorded activities (along with retention information).
Data Synced (?): Successful and failed login attempts, which will include the actor’s IP address and user agent.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
We accept payments through Authorize.net. When processing payments, some of your data will be passed to Authorize.net, including information required to process or support the payment, such as the purchase total and billing information.
Please see Authorize.net for more details.
The information DINNERS BY DELAINE LLC collects through this website and opt-in Newsletter and Text Messaging Reminder program may include, but is not limited to:
- Your contact information is used to order (such as first name, last name, email, address)
- Information used to create an account (such as first name, last name, email, address)
- Your transaction history (such as when and what you ordered and pickup or delivery)
- Your phone number for text reminders
We record where you click on our website and how long you spend there so that we can serve you better.
We only share information when necessary to comply with the law or when it is necessary to protect the rights, property, or safety of our users or others which may include the exchange of information with other organizations for fraud protection and/or risk reduction.
You can update your privacy preferences in your account at any time by logging in and choosing My Account. If you have any issues with unsubscribing or updating your preferences you may contact us directly at 469-803-6871.
DINNERS BY DELAINE protects your information with the use of an up-to-date firewall program through WordFence, credit card information stored off-site through Authorize.com, secure ordering through WooCommerce, and by limiting the number of employees who have access to your information.
Up to date firewall program through WordFence, credit card information stored off-site through Authorize.com, and secure ordering through WooCommerce.
DINNERS BY DELAINE Text Messaging Program:
When you sign up for our Text Messaging Program we’ll send two weekly text reminders: when the new menu comes out, and about 24 hours before the menu closes. We reserve the right to send more messages, but only when deemed necessary. The email Newsletter will be sent occasionally – usually around special holiday ordering opportunities. Your information will not be used for any other purposes or sold to outside companies. You can unsubscribe anytime by replying STOP. Text messaging rates may apply. Have a question? Text HELP any time and we’ll get back to you!